My Order
- How Do I Track My Online Order?
- What Happens After You Place Your Order?
- Can I Change My Order After It’s Placed?
- Why Was My Item or Order Cancelled?
- Haven’t Received Your Order?
- Missing an Item from Your Order?
Delivery Options
- UK Delivery Options
- How Do I Collect My Order from an EVRi Parcel Shop?
- Why Can't I Select Next Day Delivery?
- Why Is My Item Being Sent From A Store?
- What Happens If I’m Not In When My Delivery Arrives?
- Delivery Schedule For 2026 Bank Holidays
Returns & Refunds
- How Do I Book A Return Using the Returns Portal?
- What Is Your Online Returns Policy?
- When Will I Get My Refund?
- How Do I Track My Return?
- How Do I Return My Online Order?
- The Returns Portal isn’t working — what should I do?
Click & Collect
- Which stores offer Click & Collect?
- Can Someone Else Collect My Parcel For Me?
- Why can't I select Click & Collect as my delivery option?
- When Will My Click & Collect Order Arrive In Store?
- How Long Do I Have To Collect My Click & Collect Order?
- Can I Exchange My Click & Collect Order at the Store I Picked It Up From?
Store Enquiries
- Do You Have Any Kurt Geiger Stores?
- What Is Your In-Store Returns Policy?
- How Do I Return a Purchase Made In-Store?
- Can I Order In A Store?
- Can I Personalise My Kurt Geiger Item?
- Who Do I Speak To About A Store Purchase?
Gift Cards
- How Do I Check My Gift Card Balance?
- When Will My Gift Card Expire?
- How Do I Return Items Bought With a Gift Card or E-Gift Card?
- Can I Use More Than One Gift Card on an Order?
- Can I Return a Gift Card?
- Where Can I Use My Gift/E-Gift Card?
Promotions & Offers
- Does Kurt Geiger Offer Discount Codes?
- What Is Kurt Cares Loyalty?
- Loyalty Gift Terms & Conditions
- Kurt Geiger Discount Code Terms & Conditions
- Do You Offer NHS Discount?
- What Are The Kurt Cares Loyalty Benefits?
Product & Stock
- How Do I Take Care Of My Kurt Geiger Items?
- Can You Help With Specific Product Details?
- How Can I Check Item Availability And Restocking?
- How Do I Measure Heel And Boot Height?
- Kurt Geiger Clothing Size Guide And Aftercare
- Kurt Geiger Footwear Size Guide
My Kurt Geiger Account, Payment & Security
- How Do I Create a Kurt Geiger Account?
- How Do I Log In To My Kurt Geiger Account?
- How Do I Reset My Password?
- How Do I Unsubscribe From Marketing Emails?
- How Do I Delete My Kurt Geiger Account
- I'm Having Problems With The Website, What Can I Do?
Policies
- Terms & Conditions
- Delivery and Returns
- Kurt Geiger Foundation
- Kurt Geiger Group Tax Strategy
- Gender Pay Gap Statement
- Accessibility statement