General

My Order

• How Do I Track My Online Order?
• Where Is My Order?
• Can I make changes to my order?
• Why Has My Order Been Cancelled?
• I Am Missing All/Part Of My Order?
• My Items Have Become Damaged/Arrived Faulty - What Can I Do?

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Delivery Options

• UK Delivery Options
• Do You Offer EVRi Parcel Drop Collection?
• Why Can't I Select Next Day Delivery?
• My Order Has Been Sent From Store - Why Is This?
• What If I'm Not In When My Delivery Is Due?
• Delivery Schedule For 2025 Bank Holidays

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Returns & Refunds

• How Do I Return My Online Kurt Geiger Order?
• How Do I Track My Return?
• What Is Your Returns Policy?
• How Do I Return An In-Store Purchase?
• I've Lost My Dispatch Note/Order Invoice - What Can I Do?
• Can I Exchange My Online Purchase?

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Click & Collect

• Which Stores Provide The Click & Collect Service?
• I'm Unable To Select Click & Collect Delivery Option?
• When Will My Click & Collect Order Arrive In Store?
• How Long Do I Have To Collect My Click & Collect Order?

Store Enquiries

• How Do I Return a Purchase Made In-Store?
• Where Are Your Stores Located?
• Can I Place An Order In-Store?
• What Is Your In-Store Returns Policy?
• What Is An E-Receipt?
• Can I Pay With Klarna In Store?

Gift Cards

• How Do I Check My Gift Card Balance?
• How Do I Return Items Bought With A Gift Card?
• Where Can I Use My Gift Card?
• Where Can I Buy A Gift Card?
• What Can I Do If My Card Is Lost, Stolen, Or Expired?
• Gift Card Terms & Conditions

Promotions & Offers

• What Is Kurt Cares Loyalty?
• Does Kurt Geiger Offer Discount Codes?
• What Are The Kurt Cares Loyalty Benefits?
• Loyalty Gift Terms & Conditions
• Kurt Geiger Discount Code Terms & Conditions
• How Do I Use My Promotional Code?

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Product & Stock

• How Do I Take Care Of My Kurt Geiger Items?
• Kurt Geiger Clothing Size Guide And Aftercare
• Kurt Geiger Footwear Size Guide
• How Can I Check Item Availability And Restocking?
• How Do I Measure Heel And Boot Height?

Payment & Security

• My Account: Creating An Account, Login Details and Password Reset.
• I'm Having Problems With The Website, What Can I Do?
• What Payment Methods Can Be Used Online?
• When Is The Payment Processed For My Order?
• Why Has My Payment Declined?
• How Do I Know My Payment Is Secure?

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Policies

• Terms & Conditions
• Delivery and Returns
• Kurt Geiger Foundation
• Kurt Geiger Group Tax Strategy
• Gender Pay Gap Statement
• Accessibility statement

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