My Order
- How Do I Track My Online Order?
- What Happens After You Place Your Order?
- Can I Change My Order After It’s Placed?
- Why Was My Item or Order Cancelled?
- Haven’t Received Your Order?
- Missing an Item from Your Order?
Delivery Options
- UK Delivery Options
- Do You Offer EVRi Parcel Drop Collection?
- Why Can't I Select Next Day Delivery?
- Why Is My Item Being Sent From A Store?
- What If I'm Not In When My Delivery Is Due?
- Delivery Schedule For 2025 Bank Holidays
Returns & Refunds
- How Do I Return My Online Kurt Geiger Order?
- How Do I Track My Return?
- What Is Your Returns Policy?
- How Do I Return An In-Store Purchase?
- I've Lost My Dispatch Note/Order Invoice - What Can I Do?
- Can I Exchange My Online Purchase?
Click & Collect
Store Enquiries
Gift Cards
Promotions & Offers
- What Is Kurt Cares Loyalty?
- Does Kurt Geiger Offer Discount Codes?
- Do You Offer NHS Discount?
- What Are The Kurt Cares Loyalty Benefits?
- Loyalty Gift Terms & Conditions
- Kurt Geiger Discount Code Terms & Conditions
Product & Stock
Payment & Security
- My Account: Creating An Account, Login Details and Password Reset.
- I'm Having Problems With The Website, What Can I Do?
- What Payment Methods Can Be Used Online?
- When Is The Payment Processed For My Order?
- Why Has My Payment Declined?
- How Do I Know My Payment Is Secure?
Policies
- Terms & Conditions
- Delivery and Returns
- Kurt Geiger Foundation
- Kurt Geiger Group Tax Strategy
- Gender Pay Gap Statement
- Accessibility statement