My Order
- Where is my order?
- How do I track my order?
- Can I make changes to my order?
- When will I receive confirmation my order was successful?
- Why has my item/order been cancelled?
- I have only received part of my order - When can I expect the rest?
Delivery Options
- UK Delivery Options
- International Delivery Options
- Can I collect my order from a Hermes Parcel Shop?
- Why can’t I select International Delivery?
- What happens if I’m not in when my delivery arrives?
- Protecting our teams
Returns & Refunds
- Extended Christmas Returns 2021
- How do I return an item purchased online?
- What is your International Returns Policy?
- How long will it take for my refund to process?
- What is your Returns Policy?
- How do I track my return?
Click & Collect
- Why can’t I select ‘Click and Collect’ delivery to a Kurt Geiger store?
- Which stores offer the Click and Collect service?
- How long will my order take to arrive in store?
- Can I change my chosen Click and Collect store once I’ve placed my order?
- How will I know when my Click and Collect order is ready to pick up?
- What do I need to take with me when I collect my order?
Store Enquiries
- Can I return my store purchase to the warehouse?
- What is your Store Returns Policy?
- Can you help with a store purchase?
- Can I order in a store?
- What is an e-receipt?
- Where are your stores?
Gift Cards
- How can I check the balance of my Gift Card?
- Can I return items bought with a gift card?
- How long is a Gift Card valid for?
- How can I buy a Gift Card?
- Can I return a Gift Card?
- Where can I use my Gift Card?
Promotions & Offers
- Do you offer NHS discount?
- Blog Competition - Terms and Conditions
- Can I use more than one promotional code at a time?
- I forgot to add my promotional code before I confirmed my order, can the discount still be applied?
- Why doesn’t my promotional code work?
- An item I've purchased has reduced in price, can I have the difference refunded?
Product & Stock
Payment & Security
- Why can I see a ‘pending’ or ‘ring-fenced’ status on my bank statement?
- How do I unsubscribe from your marketing emails?
- When is the payment processed for my order?
- What is Klarna?
- What payment methods can I use online?
- Why has my payment declined?
Policies
- Terms & Conditions
- Covid-19 Risk assessment
- Kurt Geiger Group Tax Strategy
- Gender Pay Gap Statement
- Accessibility statement
- Kurt Geiger Modern Slavery Act Statement