My Order
- Where is my order?
- What is a Gift Box?
- How do I track my order?
- Can I make changes to my order?
- How do I take care of my Kurt Geiger items?
- Why can’t I select International Delivery?
Delivery Options
- UK Delivery Options
- Can I collect my order from an EVRi Shop?
- Why is my item being sent from a store?
- Why can't I select Next Day delivery?
- Why can’t I select International Delivery?
- What happens if I’m not in when my delivery arrives?
Returns & Refunds
- How do I use the Return Portal?
- How long will it take for my refund to process?
- What is your Returns Policy?
- How do I return my online order?
- How do I track my return?
- How long do I have to return an item?
Click & Collect
- Why can’t I select ‘Click and Collect’ delivery to a Kurt Geiger store?
- Which stores offer the Click and Collect service?
- How long will my order take to arrive in store?
- Can I change my chosen Click and Collect store once I’ve placed my order?
- How will I know when my Click and Collect order is ready to pick up?
- What do I need to take with me when I collect my order?
Store Enquiries
- Can I pay with Klarna in one of your stores?
- What is your Store Returns Policy?
- Can I return my store purchase to the warehouse?
- Can you help with a store purchase?
- Can I order in a store?
- What is an e-receipt?
Gift Cards
- How can I check the balance of my Gift Card?
- Can I return items bought with a gift card?
- How long is a Gift Card valid for?
- How can I buy a Gift Card?
- Can I return a Gift Card?
- Where can I use my Gift Card?
Promotions & Offers
- Terms & Conditions for Loyalty Gift codes
- What are the Kurt Cares Loyalty benefits?
- What is Kurt Cares?
- Do you offer NHS discount?
- Terms and Conditions for Have your Say survey
- Can I use more than one promotional code at a time?
Product & Stock
Payment & Security
- I'm having problems with your website, what should I do?
- Why can I see a ‘pending’ or ‘ring-fenced’ status on my bank statement?
- What payment methods can I use online?
- What is Klarna?
- When is the payment processed for my order?
- How do I unsubscribe from your marketing emails?
Policies
- Terms & Conditions
- Delivery and Returns
- Kurt Geiger Foundation
- Covid-19 Risk assessment
- Kurt Geiger Group Tax Strategy
- Gender Pay Gap Statement