Kurt Cares Loyalty Program

I was a loyalty member before Kurt's Club launched. What happens to my account?

What happens to my rewards from Kurt Cares Loyalty?

As part of the launch of Kurt's Club, we've introduced a new rewards structure designed to provide members with more ways to earn and enjoy benefits. 

Any valid Birthday Gift code issued before the launch of Kurt's Club will remain redeemable until its stated expiry date. After expiry, it cannot be extended or replaced. 

If you have a valid code from Kurt's Cares Loyalty program that no longer works, please get in touch with our team, who can look into this and assist.

All other Kurt Cares Loyalty rewards and kindness points have now been retired and cannot be transferred or converted into Kurt's Club.

Can I transfer my old Kurt Cares Kindness Points and rewards to Kurt's Club?

No. Rewards and Kindness Points issued under our previous loyalty programme cannot be exchanged or converted into Kurt's Club.

Loyalty Gift Terms & Conditions 

General Terms and Conditions for Loyalty codes

• Loyalty Gift codes cannot be used in conjunction with any other discounts (including other codes) or exchanged for cash.
• Loyalty Gift codes cannot be used for purchases with a total value that is lower than the value of the voucher. The sum total of the purchase, after the voucher is applied and before shipping must exceed £100. Orders below this value will not be able to be processed and will get cancelled.
• Each code is only redeemable once and is applied to eligible items in the order and linked directly to your email address.
• Codes cannot be gifted or transferred.
• The Gift code is only valid for 3 months after the issue date.
• We are unable to reissue if the order or items are returned or if part of the order is cancelled.
• Loyalty Gift codes may only be redeemed on Kurt Geiger London, KG, Miss KG and Carvela items on https://www.kurtgeiger.com or in one of our Kurt Geiger freestanding stores. Please see below for exclusions and store redemption.
• For orders containing multiple items - The discount is split between the items so that the discount share per item remains the same for all items in the order. The respective reduction of the individual items of a purchase remains, even if some items of the purchase are returned. The discount advantage of the loyalty voucher/code will not be redistributed to the remaining items of the order in case of a return.

Exclusions

• The Loyalty Gift code cannot be applied retrospectively or to past purchases.
• Sale / Offer items are excluded
• This offer cannot be redeemed against Gift Cards, Gift Boxes or Delivery Costs.
• Offer excludes purchases of gift cards, gift boxes and personalised purchases (like our 'One Of Our Kind' collection)
• Our collaboration pieces such as the Kelsey Randall collection.

Returns

• In the case of a return, the discount advantage received through the Loyalty code (value of the voucher) expires.
• Only the amount paid for the item(s) will be refunded, not the savings from the loyalty code.
• We are unable to reissue the code if the order or items are returned or if part of the order is cancelled.

Store Redemption

• Loyalty Gift codes can be redeemed in one of our Kurt Geiger freestanding stores only. Concessions and outlets are excluded.
• Please show the original email at till point before payment is taken to redeem the Loyalty Gift code. Printouts or screenshots of the Loyalty Gift code will not be accepted.
• Each code is only redeemable once and is applied to eligible items in the purchase and linked directly to your email address.

Birthday Gifts

Please ensure you have updated your birthday on your Kurt Geiger account.

Your gift will be emailed on your birthday but to ensure you receive this, please ensure your birthday has been entered into your account information at least 7 days before the date.

Birthday Code - Terms & Conditions:

• You must log into your online account to redeem the code.
• Loyalty customers will be emailed a £20 code once a year on or around their registered birthday
• Minimum spend £100
• The Gift code is valid on full-price items only and cannot be used on items that are in sale/offers.
• The Gift code can only be used online at www.kurtgeiger.com
• The Gift code is only redeemable once and linked directly to your Loyalty Level and email address.
• Offer excludes purchases of gift cards, gift boxes, personalised purchases (like our 'One Of Our Kind' collection) and our collaboration pieces such as Dora Larsen. 
• Your Loyalty Gift Code cannot be exchanged for cash or used for purchases with a total value that is lower than the value of the gift
• The Gift code is valid for 3 months
• We are only able to issue birthday codes for birthdays in the future and are unable to backdate these or apply them retrospectively
• Only one birthday gift will be sent per customer in a 365-day period.

Loyalty Rewards and Marketing Communications

To remain eligible for loyalty rewards, exclusive offers, and member benefits, you must maintain an active subscription to our marketing communications. 

If you choose to unsubscribe at any time, any rewards, offers, or promotional communications issued during the period of your opt-out will not be delivered to your inbox. 

Such offers cannot be backdated, reissued, extended, or applied retrospectively if you later choose to re-subscribe.