My Order

• How Do I Track My Online Order?
• What Happens After You Place Your Order?
• Can I Change My Order After It’s Placed?
• Why Was My Item or Order Cancelled?
• Haven’t Received Your Order?
• Missing an Item from Your Order?

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Delivery Options

• UK Delivery Options
• How Do I Collect My Order from an EVRi Parcel Shop?
• Why Can't I Select Next Day Delivery?
• Why Is My Item Being Sent From A Store?
• What Happens If I’m Not In When My Delivery Arrives?
• Delivery Schedule For 2026 Bank Holidays

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Returns & Refunds

• How Do I Book A Return Using the Returns Portal?
• What is your Christmas Returns Policy?
• What Is Your Online Returns Policy?
• When Will I Get My Refund?
• How Do I Track My Return?
• How Do I Return My Online Order?

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Click & Collect

• Which stores offer Click & Collect?
• Can Someone Else Collect My Parcel For Me?
• Why can't I select Click & Collect as my delivery option?
• When Will My Click & Collect Order Arrive In Store?
• How Long Do I Have To Collect My Click & Collect Order?
• Can I Exchange My Click & Collect Order at the Store I Picked It Up From?

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Store Enquiries

• Do You Have Any Kurt Geiger Stores?
• What Is Your In-Store Returns Policy?
• How Do I Return a Purchase Made In-Store?
• Can I Order In A Store?
• Can I Personalise My Kurt Geiger Item?
• Who Do I Speak To About A Store Purchase?

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Gift Cards

• How Do I Check My Gift Card Balance?
• When Will My Gift Card Expire?
• How Do I Return Items Bought With a Gift Card or E-Gift Card?
• Can I Use More Than One Gift Card on an Order?
• Can I Return a Gift Card?
• Where Can I Use My Gift/E-Gift Card?

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Promotions & Offers

• Does Kurt Geiger Offer Discount Codes?
• What Is Kurt Cares Loyalty?
• Loyalty Gift Terms & Conditions
• Kurt Geiger Discount Code Terms & Conditions
• Do You Offer NHS Discount?
• What Are The Kurt Cares Loyalty Benefits?

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Product & Stock

• How Do I Take Care Of My Kurt Geiger Items?
• Can You Help With Specific Product Details?
• How Can I Check Item Availability And Restocking?
• How Do I Measure Heel And Boot Height?
• Kurt Geiger Clothing Size Guide And Aftercare
• Kurt Geiger Footwear Size Guide

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My Kurt Geiger Account, Payment & Security

• How Do I Create a Kurt Geiger Account?
• How Do I Log In To My Kurt Geiger Account?
• How Do I Reset My Password?
• How Do I Unsubscribe From Marketing Emails?
• How Do I Delete My Kurt Geiger Account
• I'm Having Problems With The Website, What Can I Do?

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