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Popular FAQs

    How Do I Track My Online Order? UK Delivery Options How Do I Return My Online Kurt Geiger Order? Which Stores Provide The Click & Collect Service? What Is Kurt Cares Loyalty? Does Kurt Geiger Offer Discount Codes?

FAQs Topics

My Order

  • How Do I Track My Online Order?
  • What Happens After You Place Your Order?
  • Can I Change My Order After It’s Placed?
  • Why Was My Item or Order Cancelled?
  • Haven’t Received Your Order?
  • Missing an Item from Your Order?
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Delivery Options

  • UK Delivery Options
  • Do You Offer EVRi Parcel Drop Collection?
  • Why Can't I Select Next Day Delivery?
  • My Order Has Been Sent From Store - Why Is This?
  • What If I'm Not In When My Delivery Is Due?
  • Delivery Schedule For 2025 Bank Holidays
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Returns & Refunds

  • How Do I Return My Online Kurt Geiger Order?
  • How Do I Track My Return?
  • What Is Your Returns Policy?
  • How Do I Return An In-Store Purchase?
  • I've Lost My Dispatch Note/Order Invoice - What Can I Do?
  • Can I Exchange My Online Purchase?
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Click & Collect

  • Which Stores Provide The Click & Collect Service?
  • I'm Unable To Select Click & Collect Delivery Option?
  • When Will My Click & Collect Order Arrive In Store?
  • How Long Do I Have To Collect My Click & Collect Order?

Store Enquiries

  • How Do I Return a Purchase Made In-Store?
  • Where Are Your Stores Located?
  • Can I Place An Order In-Store?
  • What Is Your In-Store Returns Policy?
  • What Is An E-Receipt?
  • Can I Pay With Klarna In Store?

Gift Cards

  • How Do I Check My Gift Card Balance?
  • How Do I Return Items Bought With A Gift Card?
  • Where Can I Use My Gift Card?
  • Where Can I Buy A Gift Card?
  • What Can I Do If My Card Is Lost, Stolen, Or Expired?
  • Gift Card Terms & Conditions

Promotions & Offers

  • What Is Kurt Cares Loyalty?
  • Does Kurt Geiger Offer Discount Codes?
  • Do You Offer NHS Discount?
  • What Are The Kurt Cares Loyalty Benefits?
  • Loyalty Gift Terms & Conditions
  • Kurt Geiger Discount Code Terms & Conditions
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Product & Stock

  • Kurt Geiger Clothing Size Guide And Aftercare
  • Kurt Geiger Footwear Size Guide
  • How Can I Check Item Availability And Restocking?
  • How Do I Measure Heel And Boot Height?

Payment & Security

  • My Account: Creating An Account, Login Details and Password Reset.
  • I'm Having Problems With The Website, What Can I Do?
  • What Payment Methods Can Be Used Online?
  • When Is The Payment Processed For My Order?
  • Why Has My Payment Declined?
  • How Do I Know My Payment Is Secure?
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