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Popular FAQs

    How Do I Track My Online Order? UK Delivery Options How Do I Book A Return Using the Returns Portal? What is your Christmas Returns Policy? Which stores offer Click & Collect? Does Kurt Geiger Offer Discount Codes? What Is Kurt Cares Loyalty?

FAQs Topics

My Order

  • How Do I Track My Online Order?
  • What Happens After You Place Your Order?
  • Can I Change My Order After It’s Placed?
  • Why Was My Item or Order Cancelled?
  • Haven’t Received Your Order?
  • Missing an Item from Your Order?
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Delivery Options

  • UK Delivery Options
  • How Do I Collect My Order from an EVRi Parcel Shop?
  • Why Can't I Select Next Day Delivery?
  • Why Is My Item Being Sent From A Store?
  • What Happens If I’m Not In When My Delivery Arrives?
  • Delivery Schedule For 2026 Bank Holidays
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Returns & Refunds

  • How Do I Book A Return Using the Returns Portal?
  • What is your Christmas Returns Policy?
  • What Is Your Online Returns Policy?
  • When Will I Get My Refund?
  • How Do I Track My Return?
  • How Do I Return My Online Order?
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Click & Collect

  • Which stores offer Click & Collect?
  • Can Someone Else Collect My Parcel For Me?
  • Why can't I select Click & Collect as my delivery option?
  • When Will My Click & Collect Order Arrive In Store?
  • How Long Do I Have To Collect My Click & Collect Order?
  • Can I Exchange My Click & Collect Order at the Store I Picked It Up From?
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Store Enquiries

  • Do You Have Any Kurt Geiger Stores?
  • What Is Your In-Store Returns Policy?
  • How Do I Return a Purchase Made In-Store?
  • Can I Order In A Store?
  • Can I Personalise My Kurt Geiger Item?
  • Who Do I Speak To About A Store Purchase?
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Gift Cards

  • How Do I Check My Gift Card Balance?
  • When Will My Gift Card Expire?
  • How Do I Return Items Bought With a Gift Card or E-Gift Card?
  • Can I Use More Than One Gift Card on an Order?
  • Can I Return a Gift Card?
  • Where Can I Use My Gift/E-Gift Card?
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Promotions & Offers

  • Does Kurt Geiger Offer Discount Codes?
  • What Is Kurt Cares Loyalty?
  • Loyalty Gift Terms & Conditions
  • Kurt Geiger Discount Code Terms & Conditions
  • Do You Offer NHS Discount?
  • What Are The Kurt Cares Loyalty Benefits?
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Product & Stock

  • How Do I Take Care Of My Kurt Geiger Items?
  • Can You Help With Specific Product Details?
  • How Can I Check Item Availability And Restocking?
  • How Do I Measure Heel And Boot Height?
  • Kurt Geiger Clothing Size Guide And Aftercare
  • Kurt Geiger Footwear Size Guide
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My Kurt Geiger Account, Payment & Security

  • How Do I Create a Kurt Geiger Account?
  • How Do I Log In To My Kurt Geiger Account?
  • How Do I Reset My Password?
  • How Do I Unsubscribe From Marketing Emails?
  • How Do I Delete My Kurt Geiger Account
  • I'm Having Problems With The Website, What Can I Do?
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Still need help?

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