Skip to main content
Help Help Centre Logo Shop Continue Shopping
Submit a request
HELP CENTRE

Popular FAQs

    Where is my order? UK Delivery Options How do I use the Return Portal? How long will it take for my refund to process? Terms & Conditions for Loyalty Gift codes What are the Kurt Cares Loyalty benefits? What is Kurt Cares? Do you offer NHS discount?

FAQs Topics

My Order

  • Where is my order?
  • What is a Gift Box?
  • How do I track my order?
  • Can I make changes to my order?
  • How do I take care of my Kurt Geiger items?
  • Why can't I select Next Day delivery?
View All

Delivery Options

  • UK Delivery Options
  • Can I collect my order from an EVRi Shop?
  • Why is my item being sent from a store?
  • Why can't I select Next Day delivery?
  • I live outside of the UK, how do I place an order?
  • What happens if I’m not in when my delivery arrives?
View All

Returns & Refunds

  • How do I use the Return Portal?
  • How long will it take for my refund to process?
  • What is your Christmas Returns Policy?
  • What is your Returns Policy?
  • How do I return my online order?
  • How do I track my return?
View All

Click & Collect

  • Why can’t I select ‘Click and Collect’ delivery to a Kurt Geiger store?
  • Which stores offer the Click and Collect service?
  • How long will my order take to arrive in store?
  • Can I change my chosen Click and Collect store once I’ve placed my order?
  • How will I know when my Click and Collect order is ready to pick up?
  • What do I need to take with me when I collect my order?
View All

Store Enquiries

  • Can I pay with Klarna in one of your stores?
  • What is your Store Returns Policy?
  • Can I return my store purchase to the warehouse?
  • Can you help with a store purchase?
  • Can I order in a store?
  • What is an e-receipt?
View All

Gift Cards

  • How can I check the balance of my Gift Card?
  • Can I return items bought with a gift card?
  • How long is a Gift Card valid for?
  • How can I buy a Gift Card?
  • Can I return a Gift Card?
  • Where can I use my Gift Card?
View All

Promotions & Offers

  • Terms & Conditions for Loyalty Gift codes
  • What are the Kurt Cares Loyalty benefits?
  • What is Kurt Cares?
  • Do you offer NHS discount?
  • Can I use more than one promotional code at a time?
  • I forgot to add my promotional code before I confirmed my order, can the discount still be applied?
View All

Product & Stock

  • How do I take care of my Kurt Geiger items?
  • Do you sell Swimwear?
  • Can you help with sizes?
  • An item I love is out of stock, will you be getting more?
  • Can you help with product details?
  • Where can I find a list of all the brands you stock?

Payment & Security

  • I'm having problems with your website, what should I do?
  • Why can I see a ‘pending’ or ‘ring-fenced’ status on my bank statement?
  • What payment methods can I use online?
  • What is Klarna?
  • When is the payment processed for my order?
  • How do I unsubscribe from your marketing emails?
View All

Still need help?

Message us
Email us

©Kurt Geiger

  • Continue Shopping