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HELP CENTRE
Popular FAQs
How Do I Track My Online Order?
UK Delivery Options
How Do I Return My Online Kurt Geiger Order?
Which Stores Provide The Click & Collect Service?
What Is Kurt Cares Loyalty?
Does Kurt Geiger Offer Discount Codes?
FAQs Topics
My Order
How Do I Track My Online Order?
What Happens After You Place Your Order?
Can I Change My Order After It’s Placed?
Why Was My Item or Order Cancelled?
Haven’t Received Your Order?
Missing an Item from Your Order?
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Delivery Options
UK Delivery Options
Do You Offer EVRi Parcel Drop Collection?
Why Can't I Select Next Day Delivery?
My Order Has Been Sent From Store - Why Is This?
What If I'm Not In When My Delivery Is Due?
Delivery Schedule For 2025 Bank Holidays
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Returns & Refunds
How Do I Return My Online Kurt Geiger Order?
How Do I Track My Return?
What Is Your Returns Policy?
How Do I Return An In-Store Purchase?
I've Lost My Dispatch Note/Order Invoice - What Can I Do?
Can I Exchange My Online Purchase?
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Click & Collect
Which Stores Provide The Click & Collect Service?
I'm Unable To Select Click & Collect Delivery Option?
When Will My Click & Collect Order Arrive In Store?
How Long Do I Have To Collect My Click & Collect Order?
Store Enquiries
How Do I Return a Purchase Made In-Store?
Where Are Your Stores Located?
Can I Place An Order In-Store?
What Is Your In-Store Returns Policy?
What Is An E-Receipt?
Can I Pay With Klarna In Store?
Gift Cards
How Do I Check My Gift Card Balance?
How Do I Return Items Bought With A Gift Card?
Where Can I Use My Gift Card?
Where Can I Buy A Gift Card?
What Can I Do If My Card Is Lost, Stolen, Or Expired?
Gift Card Terms & Conditions
Promotions & Offers
What Is Kurt Cares Loyalty?
Does Kurt Geiger Offer Discount Codes?
Do You Offer NHS Discount?
What Are The Kurt Cares Loyalty Benefits?
Loyalty Gift Terms & Conditions
Kurt Geiger Discount Code Terms & Conditions
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Product & Stock
Kurt Geiger Clothing Size Guide And Aftercare
Kurt Geiger Footwear Size Guide
How Can I Check Item Availability And Restocking?
How Do I Measure Heel And Boot Height?
Payment & Security
My Account: Creating An Account, Login Details and Password Reset.
I'm Having Problems With The Website, What Can I Do?
What Payment Methods Can Be Used Online?
When Is The Payment Processed For My Order?
Why Has My Payment Declined?
How Do I Know My Payment Is Secure?
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