My Order

• Where is my order?
• What is a Gift Box?
• How do I track my order?
• Can I make changes to my order?
• How do I take care of my Kurt Geiger items?
• Why can't I select Next Day delivery?

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Delivery Options

• UK Delivery Options
• Can I collect my order from an EVRi Shop?
• Why is my item being sent from a store?
• Why can't I select Next Day delivery?
• I live outside of the UK, how do I place an order?
• What happens if I’m not in when my delivery arrives?

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Returns & Refunds

• How do I use the Return Portal?
• How long will it take for my refund to process?
• What is your Christmas Returns Policy?
• What is your Returns Policy?
• How do I return my online order?
• How do I track my return?

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Click & Collect

• Why can’t I select ‘Click and Collect’ delivery to a Kurt Geiger store?
• Which stores offer the Click and Collect service?
• How long will my order take to arrive in store?
• Can I change my chosen Click and Collect store once I’ve placed my order?
• How will I know when my Click and Collect order is ready to pick up?
• What do I need to take with me when I collect my order?

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Store Enquiries

• Can I pay with Klarna in one of your stores?
• What is your Store Returns Policy?
• Can I return my store purchase to the warehouse?
• Can you help with a store purchase?
• Can I order in a store?
• What is an e-receipt?

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Gift Cards

• How can I check the balance of my Gift Card?
• Can I return items bought with a gift card?
• How long is a Gift Card valid for?
• How can I buy a Gift Card?
• Can I return a Gift Card?
• Where can I use my Gift Card?

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Promotions & Offers

• Terms & Conditions for Loyalty Gift codes
• What are the Kurt Cares Loyalty benefits?
• What is Kurt Cares?
• Do you offer NHS discount?
• Can I use more than one promotional code at a time?
• I forgot to add my promotional code before I confirmed my order, can the discount still be applied?

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Product & Stock

• How do I take care of my Kurt Geiger items?
• Do you sell Swimwear?
• Can you help with sizes?
• An item I love is out of stock, will you be getting more?
• Can you help with product details?
• Where can I find a list of all the brands you stock?

Payment & Security

• I'm having problems with your website, what should I do?
• Why can I see a ‘pending’ or ‘ring-fenced’ status on my bank statement?
• What payment methods can I use online?
• What is Klarna?
• When is the payment processed for my order?
• How do I unsubscribe from your marketing emails?

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