For any questions or issues regarding a store purchase, please visit or call the original Carvela or Kurt Geiger store (or a concession within the same group) where the purchase was made.
Important:
- Bring your receipt (either paper or email receipt) to ensure a smooth process.
- If you made an in-store or phone order, any refunds, exchanges, or issues must be handled by the original store.
For more details on store returns, click here.
Find your nearest Kurt Geiger store here.