FOR IN-STORE PURCHASES;
Purchases made in a Kurt Geiger stand-alone store can be returned to any stand-alone store alongside proof of purchase. Full-price items should be returned to the chosen stand-alone store within 14 days of receipt. Sale items can be returned for exchange only within 7 days of receipt, provided they are unworn and in saleable condition with proof of purchase.
Kurt Geiger Outlet items can be returned for exchange or gift card only within 7 days of purchase. Items must be unworn and in saleable condition. Returns must be made to a Kurt Geiger Outlet store and are only eligible for a refund if faulty.
Purchases made within our UK Airport locations can be returned to any Kurt Geiger stand-alone store within 60 days of purchase. Sale items can be returned within the same time frame for exchange only. Please ensure you have the original proof of purchase as you may have received tax-free savings. For exchanges, we’ll process a full refund based on the tax-free price the item was originally bought for and sell the new item at full price. Please note that tax-free prices cannot be offered in non-airport stores due to legal requirements.
Kurt Geiger items that were purchased in a concession should be returned to the concession directly. Return policies may vary so we recommend referring to their policy directly for further details.
I’VE LOST MY PURCHASE RECEIPT - WHAT CAN I DO?
In the absence of proof of purchase, we won't be able to provide a refund / exchange or gift card or any other resolution. We'd encourage customers to ensure they retain proof of purchase in the event that a return may need to be made because of this.
This does not affect your statutory rights