CHRISTMAS EXTENDED RETURNS POLICY 2026
Full Price Kurtgeiger.com Online orders
Purchases made online between the 1st of November 2026 and 24th December 2026 can be returned for a refund until Sunday 17th January 2027.
For purchases made from 25th December 2026 onwards our normal refund policy will apply.
Please note - Any promotional discount applies to the original purchase only and if returned, is not valid for any subsequent purchases.
You can find information on how to return online purchases here.
This does not affect your statutory rights. Our full returns policy can be found here.
Personalised / 'One Of A Kind' Purchases
Due to the custom nature of our One-of-a-Kind items, they are created uniquely for you and are not eligible for return under our standard returns policy.
Sale / Offer Kurtgeiger.com Online orders
Sale / Offer items purchased online at kurtgeiger.com are not included in our extended returns policy. You can check our usual returns policy here.
Full price items wherein a promotional code is applied for a discount classify as a full price item and not a sale / offer item.
Purchases in our UK Kurt Geiger Free-Standing Stores
Purchases made online between the 1st of November 2026 and 24th December 2026 can be returned for a refund until Sunday 17th January 2027, with proof of purchase.
For purchases made from 25th December 2026 onwards, our normal refund policy will apply.
We are happy to offer an exchange, gift card or refund for full-priced goods provided they are returned in an unworn, saleable condition with your proof of purchase.
Final sale/clearance items that are unused/unworn can be returned for an exchange only. This does not affect your statutory rights.
Purchases in our UK Kurt Geiger Outlets
Purchases made in one our outlet stores between the 1st of November 2026 and 24th December 2026 can be returned with valid proof of purchase for an exchange or gift card until the 17th of January 2027. For purchases made from 25th December 2025 onwards, our normal refund policy will apply.
Outlet purchases can only be returned to outlet stores - these returns cannot be accepted in Kurt Geiger Freestanding stores or Concessions.
Purchases in our UK Kurt Geiger Concessions
Please return your unworn item to a Kurt Geiger concession of the same group. Please note returns policies differ for concessions. Please refer to the back of the receipt for the returns policy including Christmas returns.
For full store returns policy please click here.