I’VE LOST MY ONLINE DISPATCH NOTE/ORDER INVOICE - WHAT CAN I DO?
In the absence of a dispatch note or order invoice, when returning your items please ensure that the order number can clearly be found when your return parcel is opened by our warehouse. Either print a copy of your email order confirmation or write your order number on a piece of paper and place it inside your return.
Please ensure the proof of postage for the return is kept until the refund has been completed.
I’VE LOST MY IN-STORE PURCHASE RECEIPT - WHAT CAN I DO?
In the absence of proof of purchase, an exchange or Kurt Geiger Gift Card (UK stores only and subject to availability) will be provided for the last known selling price of the item. Please note that if you are returning an item to a store in the ROI, they are currently unable to provide a gift card refund.