HOW DO I RETURN A PURCHASE MADE IN-STORE?
Items purchased or ordered in a Kurt Geiger stand-alone store can be returned to any stand-alone store within 14 days of receipt. Items must be returned unworn, in their original packaging and with the proof of purchase.
Kurt Geiger Outlet items can be returned for exchange or gift card only within 7 days of purchase with valid proof of purchase. Returns must be made to a Kurt Geiger Outlet store and are only eligible for a refund if faulty.
Any items posted to our online distribution center will not be processed and sent back to the customer.
HOW DO I RETURN AN ITEM BOUGHT IN AN KURT GEIGER AIRPORT LOCATION?
Purchases made within our UK Airport locations can be returned to any free-standing Kurt Geiger store within 60 days of purchase. Sale items can be returned within the same time frame for exchange only. Please ensure you have the original proof of purchase as you may have received tax-free savings. For exchanges, we’ll process a full refund based on the tax-free price the item was originally bought for and sell the new item at full price. Please note that tax-free prices cannot be offered in non-airport stores due to legal requirements.
I’VE LOST MY PURCHASE RECEIPT - WHAT CAN I DO?
In the absence of proof of purchase, we won't be able to provide a refund / exchange or gift card or any other resolution. We'd encourage customers to ensure they retain proof of purchase in the event that a return may need to be made because of this.
This does not affect your statutory rights
For online returns, please use our Returns Portal to book your return here.