Can I Exchange My Online Purchase for a Different Size or Style?

Please allow up to 14 working days for your refund to be processed.

We’re sorry, but we currently don’t offer exchanges via our website.

However, if you’d like to exchange your item, you can do so in any of our standalone Kurt Geiger stores. Use our store locator to find your nearest one.

Please note: We are unable to process online returns or exchanges in our outlet stores or concession locations.

If visiting a store isn’t convenient, the easiest option is to return your item via our Returns Portal and then place a new order for your preferred size, colour, or style.

Important: Promotional discounts applied to the original purchase won’t carry over to new orders or exchanges.