IMPORTANT INFORMATION FOR STORE PURCHASES & STORE ORDERS
Items purchased or ordered in a Kurt Geiger store/concession, either in person or over the telephone, can only be returned to the original store within 14 days where you made this purchase.
Please do not attempt to post your item back to our online distribution center as we will be unable to process a return for you and there will likely be a significant delay in returning your order back to you.
If the store is closed due to any lockdown restrictions, please keep hold of your item(s) with proof or purchase (till receipt) and the store will be happy to accept these and process a refund/exchange once they reopen.
STORE RETURNS POLICY
Purchases in our UK Kurt Geiger Free-Standing Stores
For free-standing store returns, we are happy to offer an exchange, gift card or refund for full priced goods provided they are returned in an unworn, saleable condition with your proof of purchase within 14 days.
Sale goods that are unused/unworn can be returned for exchange only within 7 days. This does not affect your statutory rights.
We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. We do not recommend trying on our shoes on wooden, laminated or delicate surfaces as this may damage the product.
In the absence of proof of purchase, an exchange or Kurt Geiger Gift Card ( UK stores only and subject to availability) will be provided for the last known selling price of the item.
If you are returning an item to a store in the ROI, they are currently not able to provide a gift card refund.
Purchases in our UK Kurt Geiger Outlets
Kurt Geiger Outlets are happy to offer an exchange or gift card for items purchased in store provided they are returned in an unworn, saleable condition with your proof of purchase within 7 days. Items purchased in our Outlets are not eligible for a refund unless faulty. Outlet purchases can only be returned to outlet stores - these returns cannot be accepted in Kurt Geiger Freestanding stores or Concessions.
Purchases in our UK Kurt Geiger Concessions
Please return your unworn item to a Kurt Geiger concession of the same group. Please note returns policies differ for concessions. Please refer to the back of the receipt for the returns policy.
Purchases in our UK Kurt Geiger Airports
You may return your full-price unworn item to any free-standing Kurt Geiger store within 60 days for a refund. For sale items, we offer exchange only but also within 60 days.
Please make sure you have your original receipt. In the absence of proof of purchase, an exchange or Kurt Geiger Gift Card ( UK stores only and subject to availability) will be provided for the last known selling price of the item.
Our airport stores are no longer offering tax free savings but if you did benefit from tax-free savings prior to the changes please note that for an exchange, we will need to process a full refund for the amount you originally paid (tax-free price) and sell you the new item at full price. By law we cannot offer tax-free prices in a non-airport store.
For a full list of our stores please click here.