What If My Item(s) Is Faulty?

MY ITEM HAS BECOME DAMAGED - WHAT CAN I DO?

We hope you'll love our products as much as we do. If your product develops a fault, please contact our After Care team for assistance. Please include your full name, order number, and photos of the damaged product in your message.

Alternatively, you can visit one of our Kurt Geiger stand-alone stores, where our staff will inspect the faulty item. If deemed faulty, they'll assist you with a refund or replacement. Please remember to bring proof of purchase when visiting the store.

Damaged items purchased from a Kurt Geiger concession should be returned to the store the item was purchased from as these stores will have their own returns policy.

 

MY ITEM(S) HAVE ARRIVED FAULTY - WHAT DO I DO?

If you're unhappy with the quality of your purchase upon receiving it, please contact us here. Please include your full name, order number, and images of the faulty product in your message.

Sometimes, items ordered may be sourced from one of our stores, which could result in minor wear or damage. This can include small scuffs, smudges, or scratches due to use in-store or being ex-display items.

Feel free to reach out to us or visit one of our stores, and our staff will assist you. Please remember to bring proof of purchase, your order number, and photos of the faulty area.

Please Note, we recommend contacting us or visiting a store as soon as possible.