Please allow up to 14 working days for your refund to be processed from the date you send your parcel back to us.
There is no need to contact us. You'll receive an email when your refund has been received and another email to let you know it's been processed
We are unable to look into any refund queries until 14 working days have passed.
You can also track your return with your proof of postage receipt, to see if it has arrived back to us.
Please visit Royal Mail and enter your 13 digit tracking number from your receipt into the Royal Mail 'track your item' field.
Tracking number example - XB123456789GB
Please visit the EVRi website here.
Enter your 16 digit tracking number, 8 digit calling card number or 8 digit receipt number provided by the parcel shop/courier.
Please note, if proof of return is not obtained or kept then unfortunately we will be unable to assist with returns queries.