If your payment has been declined, please check the following:
- Has the card you are using expired?
- Are your card details correct, including security (CVC) code and expiry date?
- Does your billing address on your order match the details held by your card provider?
- Have you checked your card has sufficient funds?
- If making payment by PayPal, have you entered your PayPal email address correctly?
- Does your billing address on your order match the details held by PayPal?
KURT GEIGER GIFT CARDS
- If you see an error message when applying a gift card to your order, it may be that your gift card has expired or the details are not being entered correctly.
- You can check the balance of your gift card here.
- There are many other reasons why a Klarna payment may be declined. This information is not held by us, so please contact Klarna directly here.
- You may need to check that your information is complete.
If these questions don't solve your issue, please contact your card issuer or bank.