Why has my payment declined?

If your payment has been declined, please check the following:

CARD PAYMENTS

  • Has the card you are using expired? 
  • Are your card details correct, including security (CVC) code and expiry date?
  • Does your billing address on your order match the details held by your card provider?
  • Have you checked your card has sufficient funds?

PAYPAL

  • If making payment by PayPal, have you entered your PayPal email address correctly?
  • Does your billing address on your order match the details held by PayPal?

KURT GEIGER GIFT CARDS

  • If you see an error message when applying a gift card to your order, it may be that your gift card has expired or the details are not being entered correctly.
  • You can check the balance of your gift card here.

KLARNA

  • There are many other reasons why a Klarna payment may be declined. This information is not held by us, so please contact Klarna directly here.
  • You may need to check that your information is complete.

 

If these questions don't solve your issue, please contact your card issuer or bank.