Where is my order?

Once your order is placed you will receive an email confirmation from us with your order number.

When your order is packed and shipped, you will then receive a second email which is your dispatch confirmation.

Then when your order is on its way, you will receive a text and/or email notification from the courier to let you know when you can expect your parcel.

UK deliveries may be made any time between 8.00am and 10.00pm. Please try to ensure that there is access to the delivery property during this window. However, if you are not at home, our couriers will attempt delivery to a secure location or leave the parcel with a neighbour.

To track your order, please enter your order number below; Please note our order numbers start with 25XXXXXX and are 9 digits long.

Track Order

Our delivery options and timeframes can be found here.

Placed an order in store?

If your order was placed in one of our Kurt Geiger stores, please contact the store it was placed in for an update. The team will let you know the status and expected delivery time frames.

Our store contact details can be found here

Please kindly note that store-sourced orders take up to 5 days to be delivered but during busy times such as our seasonal sale period, please allow 7-10 days.


For EVRi Standard Delivery orders you can track or divert the parcel from their text/email notification. This will contain the 16 digit tracking number which you can also check by visiting EVRi.


For DPD Next Day orders, you can download the DPD app here, where you can keep track of your order's journey and manage all your delivery preferences, including safe-place delivery, delivery to a neighbour or delivery to a local pick-up shop.

Alternatively please visit DPD

If your online order is being sourced from one of our stores, this will be sent by FedEx.

You can track this order here.

Not going to be in? Manage your delivery and/or get alerts via the tracking page by entering your email address.

Please note, by leaving delivery instructions on your parcel, you are accepting responsibility for it once delivered.