What happens if I’m not in when my delivery arrives?

Deliveries may be made any time between 8.00am and 10.00pm. Please try to ensure that there is access to the delivery property during this window. However, if nobody is at the property, our couriers will attempt delivery either the next day or leave the parcel in a secure location or with a neighbour.



For Hermes Standard Delivery orders, you can track or divert the parcel from their text/email notification. This will contain the 16 digit tracking number which you can also check by visiting Hermes



For DPD Next Day orders, you will receive a text/email notification of delivery from the courier. You can use this to manage all your delivery preferences, including safe-place delivery, delivery to a neighbour or delivery to a local pick-up shop.

You can also do this via the DPD app here


Please note, by leaving delivery instructions on your parcel, you are accepting responsibility for it once delivered.