I've received an incorrect item in my order, what do I do?

We are sorry if one of the items you received isn't what you ordered.

For assistance with this - Please contact our customer services team here ensuring you include your full name, order number, and a few images of what has been received.

You can also pop into one of our Kurt Geiger free-standing stores where the staff in-store will be able to assist. Please ensure you take your proof of purchase with you.