Protecting our teams

At our warehouse, we’ve been working closely with our third-party partners to ensure the wellbeing of all teams so we’ve introduced careful hygiene-related guidelines.

We’ve also made changes to work schedules in order to ensure the safety of our colleagues and in keeping with government social distancing recommendations, so our delivery options have changed slightly.

Our couriers are still making (contactless!) deliveries throughout the week and our international deliveries remain unaffected. Please visit the courier websites for further information on this. 



Selected Free-Standing stores are still open for Click & Collect

Please head to delivery options at checkout and select click and collect to see if your local store is available.

If this option is unavailable please click here for more information. 



Items purchased or ordered in a Kurt Geiger store/concession, either in person or over the telephone, can only be returned to the original store within 14 days where you made this purchase.

Please do not attempt to post your item back to our online distribution center as we will be unable to process a return for you and there will likely be a significant delay in returning your order back to you.

Store refund information can be found here.


What if the store is closed?

If the store is closed due to any lockdown restrictions, please keep hold of your item(s) with proof or purchase (till receipt) and the store will be happy to accept these and process a refund/exchange once they reopen.