What if my parcel is oversized?

If your item is over ‘61cm x 46cm x 46cm’ in order to return this order, please follow the steps below where you may book your trackable return with our courier Hermes. 

This service is available for UK customers only.

 

 

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BOOK A HERMES COLLECTION

For your convenience, Hermes can pick up your returns from you. You don’t even need to leave the house!

1. Your returns note will have a Hermes shipping label (sticker) included. Package up your items and include your completed returns note.

2. Attach the Hermes shipping label to the parcel ensuring all previous labels have been removed/covered and visit Hermes to book your collection. You will need your order number for this.

3. Pick your preferred date for the collection and look out for text/email notifications advising you of the collection times. In the event Hermes fail to collect on this day, please check your tracking to see if another collection has been rescheduled or you may need to re-book another one here

4. Once courier arrives to collect your parcel, ensure to obtain proof of postage. Please keep this until your return has been received and your refund processed.  

Please note returns sent via Hermes can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us.