We guarantee to refund any item purchased on kurtgeiger.com that you are not completely satisfied with, once it is returned to us in a saleable condition within 30 days of receipt.
For orders made outside of the UK, unfortunately, we do not offer a free returns or collection service at this time and you will need to pay for the items to returned by post back to the UK.
Any items returned to us are your responsibility until they reach our warehouse. Please ensure you package your return securely to prevent any damage to the items or boxes. We recommend that you use a trackable service that insures you for the value of the goods you are returning in the event of loss on the way back to us.
As soon as the item is confirmed back into our warehouse we can process your return for you.
Please note - Any promotional discount applies to the original purchase only and if returned, is not valid for any subsequent purchases.
INTERNATIONAL RETURNS PROCESS
Follow the instructions below to return your item(s):
1. Package up your items and include your completed returns note. Please ensure any previous shipping labels on the parcel have been removed or covered.
2. Take your parcel(s) to your nearest Post Office and send to the following address:
Kurt Geiger Online Returns,
c/o DSV Solutions Ltd,
We recommend that you use a trackable service that insures you for the value of the goods you are returning in the event of loss on the way back to us.
3. Ensure you obtain proof of postage. Please keep this until your return has been received and your refund processed.
Please note, if proof of return is not obtained or kept then unfortunately we will be unable to assist with returns queries.
FREE RETURNS WITH PAYPAL:
Order through PayPal and activate ‘Return Shipping on Us’ to get free refunds for up to $30/€15 on 12 eligible purchases a year.
Find out more at https://www.paypal.com/us/webapps/mpp/returns (USA) or https://www.paypal.com/uk/webapps/mpp/refunded-returns (Europe).
We do not currently offer international exchanges.