I’ve lost my dispatch note/order invoice, what can I do?

The dispatch note does make it easier for our Warehouse to process your return but don't worry if you don't have this.

In the absence of a dispatch note/order invoice make sure that your order number can be clearly found when your return parcel is opened. So either print a copy of your email order confirmation or write your order number on a piece of paper and place it inside your return.

You can also list the UPC numbers of the item(s) you are returning and a reason for return, but this is not necessary.

Please ensure you keep your proof of postage for the return and hold onto this until your refund has been received.


Our full list of return options can be seen here.