How much does it cost to return an item?

We are pleased to offer free returns for our UK customers. Please see below, the free returns methods we have available. 

For orders made outside of the UK, unfortunately, we do not offer a free returns service at this time and you will need to pay for the items to be shipped back to the UK. Please click here for full details on how to do this.

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POP INTO STORE

For the quickest way to receive a refund, we are pleased to accept any returns or exchanges in selected Kurt Geiger Free-standing stores around the UK. Please bring all order documents included in the package as these are required to process the return.

Kurt Geiger Concessions, Outlets, and our Airport stores do not currently accept online returns.

Please note, refunds can only be credited to your original method of payment.

 

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ONLINE RETURNS VIA EVRi

1. Your returns note will have an EVRi shipping sticker included. Package up your items and include your completed returns note.

2. Attach the EVRi shipping label to the parcel ensuring all previous labels have been removed/covered and take to any EVRi Parcel shop. Find your nearest at EVRi parcel store.

3. Ensure to obtain and keep proof of postage. Please keep this until your return has been received and your refund processed.  

Please note returns sent via EVRi can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us. 

 

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BOOK AN EVRi COLLECTION

For your convenience, EVRi can pick up your returns from you. You don’t even need to leave the house!

Please note, you will need to print the label at home for this service.

1. Complete your returns note and include it with your packaged items.

2. Visit https://www.evri.com/return-a-parcel to book your collection on a date that suits you. You will need your order number for this.

3. You will then be issued a returns shipping label. Attach the EVRi shipping label to the parcel ensuring all previous labels have been removed/covered

4. Once courier arrives to collect your parcel, ensure to obtain proof of postage. Please keep this until your return has been received and your refund processed.  

In the event EVRi fail to collect on this day, please check your tracking to see if another collection has been rescheduled or you may need to re-book another one here

Please note returns sent via EVRi can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us.