How much does it cost to return an item?

We are pleased to offer free returns for our UK customers. Please see below, the free returns methods we have available. 

For orders made outside of the UK, unfortunately, we do not offer a free returns service at this time and you will need to pay for the items to be shipped back to the UK. Please click here for full details on how to do this.

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POP INTO STORE

For the quickest way to receive a refund, we are pleased to accept any returns or exchanges in selected Kurt Geiger Free-standing stores around the UK. Please bring all order documents included in the package as these are required to process the return.

Kurt Geiger Concessions, Outlets, and our Airport stores do not currently accept online returns.

Please note, refunds can only be credited to your original method of payment.

 

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ONLINE RETURNS VIA ROYAL MAIL

To return via Royal Mail, complete the enclosed invoice and include it with your packaged items. Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,500 locations, being sure to obtain proof of postage. No printer required, simply visit Royal Mail tracking service

 

Step by step details below - 

1. Visit the Royal Mail website to register your free return. You will need your order number for this.

2. Once completed Royal Mail will email you a tracked returns label. You can print this (PDF file) shipping label at home or use the QR code at the bottom of your email to scan at the Post Office. 

3. Package up your items and include your completed returns note. Please ensure any previous shipping labels on the parcel have been removed or covered.

4. Take to the Post Office and ensure you obtain proof of postage. Please keep this until your return has been received and your refund processed.  

 

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ONLINE RETURNS VIA HERMES

1. Your returns note will have a Hermes shipping sticker included. Package up your items and include your completed returns note.

2. Attach the Hermes shipping label to the parcel ensuring all previous labels have been removed/covered and take to any Hermes Parcel shop. Find your nearest at Hermes parcel store.

3. Ensure to obtain and keep proof of postage. Please keep this until your return has been received and your refund processed.  

Please note returns sent via Hermes can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us. 

 

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BOOK A HERMES COLLECTION

For your convenience, Hermes can pick up your returns from you. You don’t even need to leave the house!

1. Your returns note will have a Hermes shipping label (sticker) included. Package up your items and include your completed returns note.

2. Attach the Hermes shipping label to the parcel ensuring all previous labels have been removed/covered and visit Hermes to book your collection. You will need your order number for this.

3. Pick your preferred date for the collection and look out for text/email notifications advising you of the collection times. In the event Hermes fail to collect on this day, please check your tracking to see if another collection has been rescheduled or you may need to re-book another one here

4. Once courier arrives to collect your parcel, ensure to obtain proof of postage. Please keep this until your return has been received and your refund processed.  

Please note returns sent via Hermes can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us.