Book your return on our Returns Portal here.
Returns cost £1.95 and will be payable when you generate and book your return.
You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. To save on returns costs, it's best to return your items in one parcel.
Please note, if you have multiple orders/order numbers, these must be booked separately on the portal and labels created for each of those with individual tracking numbers. Please do not combine these orders as they could become lost. We are unable to refund orders that are not generated on the portal.
The return cost is non-refundable.
If you have received a faulty or an incorrect item, please contact customer services here.
For orders made outside of the UK, please click here for full details on how to return your order.
Want to return your order for free?
Pop into one of our freestanding Kurt Geiger stores.
For the quickest way to receive a refund, we are pleased to accept any returns or exchanges in selected Kurt Geiger Free-standing stores around the UK. Please bring all order documents included in the package as these are required to process the return.
Please note, refunds can only be credited to your original method of payment.
Find your nearest store here.
Kurt Geiger Concessions, Outlets, and our Airport stores do not currently accept online returns.