Please allow up to 14 working days for your refund to be processed once your order has been delivered to us.
This timeframe may increase during busier times in the year so kindly allow some extra time for us to receive and process your return.
There is no need to contact us. You'll receive an email when your refund has been received and another email to let you know it's been processed.
We are unable to look into any refund queries until 14 working days have passed.
You can also track your return with your proof of postage receipt to see if it has arrived back to us. Details on how you can track your return can be found here.
All refunds will go back to your original method of payment. Once the refund has been processed, please allow 3-5 working days for this to be dealt with by your card issuer.
If the 14 days have passed and no refund has been issued please get in touch with us here so we can check this for you.
Please ensure you provide us with details including the order number, returned items, and images of your proof of return receipt. This must be reported to us within 30 days (from when the return was sent back) as we will be unable to assist after this time has passed.