It usually takes 1-4 working days for your returned parcel to be delivered to our warehouse by the courier.
Once it arrives, it will take 3-5 days to complete the checks by our returns team.
After the checks have been made, your refund will be processed within 3-5 days.
Due to this, please allow up to 14 working days for us to process your refund. This timeframe may increase during busier times in the year so kindly allow some extra time for us to receive and process your return.
You'll receive an email when your refund has been received and another email to let you know it's been processed.
All refunds will go back to your original method of payment. Once the refund has been processed, please allow the standard 3-5 working days for this to be dealt with by your bank/card issuer.
We are unable to look into any refund queries until 14 working days have passed.
If the 14 days have passed and no refund has been issued please get in touch with us here so we can check this for you.
Please ensure you provide us with details including the order number, returned items, and images of your proof of return receipt.
This must be reported to us within 10 days (from when the return was sent back) as we will be unable to assist after this time has passed.
Important Returns Info
Please note, if proof of return is not obtained or kept then unfortunately we will be unable to assist with returns queries.
Any promotional discount applies to the original purchase only, and if returned, is not valid for any subsequent purchases.