We're really sorry if you've received an email stating that an item you ordered is no longer in stock.
Stock can move really quickly through our website and warehouse, so sometimes you can have an item in your bag that won't be available for picking when your order is being processed.
Unfortunately with standard delivery orders, we may not know that stock isn't available until your order is being packed a couple of days after your order has been placed.
We will automatically refund you for a cancelled order/item within 3-5 working days.
If you have paid using a Kurt Geiger Gift Card please contact us with your order number so we can reinstate this.