How do I return an item purchased online?

CHANGED YOUR MIND FOR YOUR ONLINE ORDER?

Sometimes it happens! Return your items to us for free within 30 days, in their original packaging, for a refund. Refunds will appear in your account within 14 days of us receiving your goods.

All items must be returned with original packaging and all barcodes and tags.

For orders made outside of the UK, unfortunately, we do not offer a free returns service at this time and you will need to pay for the items to be shipped back to the UK. Please click here for details on how to do this.

Please note, if proof of return is not obtained or kept then unfortunately we will be unable to assist with returns queries.

 

IMPORTANT INFORMATION FOR STORE PURCHASES & STORE ORDERS

Items purchased or ordered in a Kurt Geiger store/concession, either in person or over the telephone, can only be returned to the original store within 14 days where you made this purchase.

Please do not attempt to post your item back to our online distribution centre as we will be unable to process a return for you and there will likely be a significant delay in returning your order back to you.

If the store is closed due to any lockdown restrictions, please keep hold of your item(s) with proof or purchase (till receipt) and the store will be happy to accept these and process a refund/exchange once they reopen.

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POP INTO STORE 

Please note this option is currently unavailable as our stores are currently closed under government guidelines.

If the store is closed due to any lockdown restrictions, please keep hold of your item(s) with proof or purchase (till receipt) and the store will be happy to accept these and process a refund/exchange once they reopen.

 

For the quickest way to receive a refund, we are pleased to accept any returns or exchanges in selected Kurt Geiger Free-standing stores around the UK. Please bring all order documents included in the package as these are required to process the return.

Kurt Geiger Concessions, Outlets, and our Airport stores do not currently accept online returns.


Please note, refunds can only be credited to your original method of payment.

 

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ONLINE RETURNS VIA ROYAL MAIL

To return via Royal Mail, complete the enclosed invoice and include it with your packaged items. Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,500 locations, being sure to obtain proof of postage. No printer required, simply visit Royal Mail tracking service

Please note this service is only available for UK customers for orders that start with 250 or 251. Please do not use this option if your order number does not match or if have purchased or placed an in-store order in person or over the telephone in one of our Kurt Geiger stores/concessions.

Step by step details below - 

1. Visit the Royal Mail website to register your free return. You will need your order number for this.

2. Once completed Royal Mail will email you a tracked returns label.

Have a printer at home?

You can print this (PDF file) shipping label at home

Don’t have a printer?

Use the QR code at the bottom of your Royal Mail email to scan at the Post Office. 

3. Package up your items and include your completed returns note. Please ensure any previous shipping labels on the parcel have been removed or covered.

4. Take to the Post Office and ensure you obtain proof of postage. Please keep this until your return has been received and your refund processed.  

 

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ONLINE RETURNS VIA HERMES - DROP OFF AT YOUR LOCAL HERMES PARCELSHOP

Please note this service is only available for UK customers for orders that start with 250 or 251. Please do not use this option if your order number does not match or if have purchased or placed an in-store order in person or over the telephone in one of our Kurt Geiger stores/concessions.

1. Your returns note will have a Hermes shipping sticker label included. Package up your items and include your completed returns note.

2. Attach the Hermes shipping label to the parcel ensuring all previous labels have been removed/covered and take to any Hermes Parcel shop. Find your nearest at Hermes parcel store.

No returns shipping label?

Book your return online here. All you need is your order reference number, email address, reason for returning the parcel.
Choose your return method from the below.

Have a printer at home?
Just print out your returns label, stick it to your parcel and drop it off at your nearest ParcelShop here. 

Don’t have a printer?
Don’t worry - Use Hermes Print In-Store machines to print your label if you’ve booked online.
Just bring the QR code with your parcel to your nearest ParcelShop to print your label.
You can check which ParcelShops near you have a print in-store service here. 

3. Ensure to obtain and keep proof of postage. Please keep this until your return has been received and your refund processed.  

Please note returns sent via Hermes can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us. 

 

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BOOK A HERMES COLLECTION

1. Your returns note will have a Hermes shipping label (sticker) included. Package up your items and include your completed returns note.

2. Attach the Hermes shipping label to the parcel ensuring all previous labels have been removed/covered and visit Hermes to book your collection. You will need your order number for this.

3. Pick your preferred date for the collection and look out for text/email notifications advising you of the collection times. In the event Hermes fail to collect on this day, please check your tracking to see if another collection has been rescheduled or you may need to re-book another one here.

4. Once the courier arrives to collect your parcel, ensure to obtain proof of postage. Please keep this until your return has been received and your refund processed.  

No returns shipping label included?

Please note, you will need to print the label at home for this service.
Complete your returns note and include it with your packaged items.

Visit https://new.myhermes.co.uk/return.html#/ to book your collection on a date that suits you.