If you have paid by credit/debit card, we shall only take payment once your order has been dispatched. Until dispatched, the amount will be pending/reserved by your bank.
Payment for Gift Card and PayPal is taken instantly.
We only charge your payment method once your order has been successfully dispatched, up to this time you may see a ‘pending’ or ‘reserved’ amount on your account.
Whenever a transaction is processed through our systems we carry out security checks and obtain authorisation from the bank before the funds are taken.
After authorisation, your transaction can still fail. This can happen when the item is out of stock & subsequently your order is cancelled.
If the transaction fails after authorisation, the funds will still be reserved on your account but they have not been debited from your account.
After authorisation has been placed on your account the reserve can last up to 10 working days before it is lifted. This timeframe is set by your card issuer and not controlled by us, and unfortunately, we cannot remove this from your account.
If you have been incorrectly charged, you can contact us and we'll be able to look into this further for you.